Privacy Policy

Company Information

The Services are operated by:

Information We Collect

Depending on how you use our Services, we may collect:

• Name
• Email address
• Telephone number
• Business or organization information
• Account and profile information
• Billing information
• Customer support communications
• Information you submit through the Services, including our contact form
• IP address
• Browser and device information
• Login and authentication information
• Service usage and activity information
• Cookies and similar technology data

Account Information

If you create an account, we may collect information necessary to create, authenticate, maintain, and secure your account.

You are responsible for keeping your account credentials confidential.

Payment Information

If you purchase a paid Service, payments may be processed by third-party payment processors.

We generally do not directly store complete payment-card credentials. We may receive limited transaction information such as payment status, billing information, transaction identifiers, payment method, and the last digits of a payment card.

How We Use Information

We may use personal information to:

• Create and manage user accounts
• Provide our automation, software, and information technology Services
• Authenticate users
• Process payments
• Provide customer support
• Communicate about your account or Services, including by text message if you opt in
• Maintain and improve our software and technology services
• Analyze Service performance and usage
• Diagnose technical problems
• Prevent fraud and unauthorized access
• Protect our systems and users
• Comply with legal obligations
• Enforce our Terms and policies
• Send marketing emails where permitted by law (we do not send marketing text messages)

Cookies and Analytics

Our website and Services may use cookies and similar technologies for authentication, security, preferences, analytics, and Service functionality.

We may also use analytics providers to understand how users interact with our Services and improve performance.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

How We Share Information

We may share personal information with service providers where reasonably necessary to operate our business, including:

• Cloud and hosting providers
• Payment processors
• Analytics providers
• Customer-support providers
• Email and communication providers
• Security and fraud-prevention providers
• Professional advisors
• Other technology providers supporting our Services

We may also disclose information when required by law, legal process, court order, or a valid government request.

None of the above sharing includes mobile information or SMS opt-in data and consent for marketing or promotional purposes. See SMS Communications and Mobile Information.

Sale of Personal Information

VORTEX AI LLC does not intentionally sell personal information in the traditional sense of exchanging customer information directly for money.

Some privacy laws may define certain advertising or analytics activities as “sale,” “sharing,” or “targeted advertising.” Where applicable, we will provide legally required privacy choices.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and financial records, prevent fraud, resolve disputes, comply with legal obligations, and enforce agreements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it as appropriate.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no online service, network, database, or electronic storage system can be guaranteed to be completely secure.

Customer Support Communications

When you contact us for support, we may collect your name, email address, phone number, account information, message content, attachments, and other information you voluntarily provide.

We may retain these communications as reasonably necessary to provide support, maintain records, improve our Services, prevent fraud, and resolve disputes.

Marketing Communications

Where permitted by law, we may send promotional emails.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

We do not send promotional or marketing text messages. We may continue sending necessary non-marketing communications, such as account, security, billing, service update, or customer-support notices.

SMS Communications and Mobile Information

VORTEX AI LLC is an automation and AI studio. We do not sell, resell, or provide SMS messaging services to third parties. Text messages, when you opt in, are used only to communicate with you about your project, service updates, and customer support.

VORTEX AI LLC may collect your mobile phone number and SMS opt-in consent information when you voluntarily choose to receive text messages from us, for example by checking the SMS consent box on our contact form. The box is never checked for you, and you can submit the form without checking it.

If you opt in, we may send you SMS messages including service updates and customer support messages. We do not send promotional or marketing text messages.

We may share limited information with service providers that assist us in delivering SMS communications, including telecommunications providers, messaging platform providers, and other vendors involved in transmitting or managing text messages. Such information is shared only as necessary to provide the messaging services requested by you and not for the service provider's independent marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply.

Reply STOP at any time to opt out of receiving SMS messages from VORTEX AI LLC. Reply HELP for help, or contact us at admin@vortexaillc.tech or +17326527812.

Consent is not a condition of purchase.

For the full SMS program terms, see the SMS Messaging Terms section of our Terms and Conditions.

Third-Party Services

Our Services may integrate with or link to third-party websites, applications, payment services, APIs, or other platforms.

Those third parties operate independently and may maintain their own privacy policies. We encourage you to review their privacy practices.

International Data Transfers

VORTEX AI LLC is based in the United States.

If you access our Services from another country, your information may be processed or stored in the United States or other countries where our service providers operate.

Where required by applicable law, appropriate safeguards may be used for international transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain certain information in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Opt out of certain targeted advertising or qualifying data sharing
• Appeal certain privacy-request decisions where applicable

These rights may be subject to legal exceptions.

Privacy Requests

To submit a privacy request, contact: admin@vortexaillc.tech

You may use “Privacy Request” as the email subject.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our Services are not specifically directed toward young children, and we do not knowingly collect children's personal information in circumstances prohibited by applicable law.

If you believe a child has improperly provided personal information to us, please contact admin@vortexaillc.tech.

Security and Fraud Prevention

We may process account, device, network, login, payment, and Service activity information to detect and prevent fraud, abuse, unauthorized access, and security threats.

Where appropriate, relevant information may be shared with security providers, payment processors, financial institutions, or authorities for these purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, service providers, or legal requirements.

When changes are made, we may update the “Last Updated” date and provide additional notice where required by law.

Contact Us

For questions about this Privacy Policy or your personal information, contact: